Terms of Service

1. About This Site

Energy Crisis UK (energycrisis.org.uk) is operated as part of the Better Home Hub Network. This website provides information about energy saving solutions for UK homeowners and connects users with vetted installers through our quote request service.

By using this website, you agree to these terms of service. If you do not agree with any part of these terms, please do not use this site.

2. Use of Site

This website is intended for personal, non-commercial use by UK homeowners seeking information about energy saving solutions. You agree not to:

• Scrape, crawl, or use automated tools to extract content from this site without our written permission
• Reproduce, distribute, or republish any content from this site without prior consent
• Use the site for any unlawful purpose or in any way that could damage, disable, or impair the site
• Submit false or misleading information through our forms
• Attempt to gain unauthorised access to any part of the site or its systems

3. Accuracy of Information

We aim for accuracy in all the information presented on this website. However, savings figures, cost estimates, and energy performance data are based on typical UK homes and industry averages. Actual savings will vary depending on your specific property, its condition, your energy usage patterns, and the solutions installed.

Government grant eligibility criteria and funding availability are subject to change. We recommend verifying current eligibility directly with the relevant scheme provider before making any decisions based on the information provided here.

4. No Guarantees

Energy Crisis UK acts as an intermediary. We connect homeowners with installers — we do not install products ourselves. Accordingly, we do not guarantee:

• Specific levels of energy savings or bill reductions
• The quality of work performed by individual installers
• Your eligibility for government grants or funding schemes
• The availability of specific products or solutions
• That quotes received will be at any particular price level

Any contract for installation work is between you and the installer directly. We encourage you to carry out your own due diligence before proceeding with any work.

5. Third-Party Links

This website contains links to external websites, including but not limited to the Energy Saving Trust, GOV.UK, Ofgem, and other third-party resources. These sites are not under our control, and we are not responsible for their content, privacy policies, or practices.

Links to third-party sites are provided for your convenience and do not imply endorsement. Each external site has its own terms of use and privacy policy, which we encourage you to review.

6. Quote Requests

When you submit a quote request through this website, your information is submitted to Better Home Hub for processing. By submitting a quote request, you consent to:

• Your details being passed to Better Home Hub's CRM system
• Being contacted by phone, email, or SMS regarding your enquiry
• Your details being shared with relevant vetted installers who may be able to provide quotes

There is no obligation to proceed with any quote you receive. Our quote service is free of charge to homeowners.

7. Limitation of Liability

To the fullest extent permitted by law, Energy Crisis UK and the Better Home Hub Network shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from:

• Your use of or inability to use this website
• Any information provided on or through this website
• Any work carried out by installers connected through our service
• Unauthorised access to or alteration of your data

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

8. Governing Law

These terms of service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact

If you have any questions about these terms of service, please contact us:

• Email: info@energycrisis.org.uk