Privacy Policy

1. Who We Are

Energy Crisis UK is a trading name operated as part of the Better Home Hub Network. We provide information and advice about energy saving solutions for UK homeowners and connect them with vetted installers through our parent platform, betterhomehub.co.uk.

For the purposes of data protection legislation, the data controller is Better Home Hub. If you have any questions about how we handle your data, please contact us at info@energycrisis.org.uk.

2. What Data We Collect

When you use our website and submit forms, we may collect the following personal data:

• Your name
• Email address
• Phone number
• Postcode
• Property details and descriptions you provide in quote request forms
• Your selected energy saving solutions of interest
• Technical data such as your IP address, browser type, and referring URL

3. How We Use Your Data

We use your personal data for the following purposes:

• To process your quote requests and enquiries
• To send your details to the Better Home Hub CRM system for lead management
• To match you with suitable vetted installers in your area
• To contact you about your enquiry via phone, email, or SMS
• To improve our website and services

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: When you submit a quote request form, you consent to us processing your data for the purpose of arranging quotes and connecting you with installers.
• Legitimate interest: We have a legitimate interest in processing your data to operate our business, improve our services, and ensure website security.

5. Data Sharing

Your personal data is shared with Better Home Hub for the purposes of CRM management and installer matching. Better Home Hub may share your details with vetted installers in their network who can provide quotes for the solutions you have requested.

We do NOT sell your personal data to third parties.

We may also share data with third-party service providers who assist us in operating our website and services (such as hosting providers), but only to the extent necessary and under appropriate data processing agreements.

6. Cookies

By default, our website uses only essential cookies that are necessary for the site to function correctly. These include session cookies and consent preference cookies.

With your consent, we may also use analytics cookies to understand how visitors use our site so we can improve it. You can manage your cookie preferences at any time. For full details, please see our Cookie Policy.

7. Data Retention

Quote request data and associated personal information is retained for a period of 2 years from the date of submission. After this period, your data will be securely deleted or anonymised unless there is a legal requirement to retain it for longer.

8. Your Rights

Under UK data protection law (UK GDPR), you have the following rights:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete data.
• Right to erasure: You can request that we delete your personal data.
• Right to data portability: You can request your data in a structured, commonly used format.
• Right to object: You can object to the processing of your personal data in certain circumstances.
• Right to complain: You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, please contact us using the details below.

9. Contact

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: info@energycrisis.org.uk
• Phone: 03330 505 281

10. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We encourage you to check this page periodically for any changes. The "last updated" date at the top of this page indicates when the policy was most recently revised.